Customer Services Representative/Senior Teller
Position Title: Customer Services Representative
Branch: Redding Hilltop
Grade: 6
Position
Summary: The Customer Services Representative promotes and sells all retail Bank products and services to new and existing customers. Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
Major
Responsibilities:
Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners.
Meets sales goals as assigned.
Maintains accurate sales records and regularly reviews sales results with Branch Manager.
Prepares for and participates actively and constructively in branch sales meetings.
Prepares necessary documentation from the sale of products and services and inputs data.
Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed.
Accounts for all assigned cash, balances cash drawer and maintains drawer within limits.
Assists in all activities related to branch operations and teller functions.
Other
Responsibilities:
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.
Assists other branch team members in non-primary assigned duties whenever necessary.
Maintains a current understanding of Bank policies and procedures.
Performs other work-related duties as assigned.
Education, Experience And Other Skills Required:
High school diploma or GED required, unless age 18.
Effective verbal and written communication skills.
Ability to utilize personal computers and Windows driven programs.
Effective selling and cross-selling skills.
Able to successfully complete Bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).
Physical Requirements:
May be required to lift up to 25 pounds.
Position Title: Senior Teller
Branch: Redding Hilltop
Grade: 6, 7
Position
Summary: The Senior Teller serves branches in a broad-based, overall utility type role. Participates in, as well as directs, customer sales and service activities under the direction of the Assistant Branch Manager. Acts as lead teller, responsible for teller line activities and activities which support sales referrals to the platform staff.
Major
Responsibilities:
Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager.
Meets referral goals as assigned.
Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members.
Ensures that cash and security procedures are followed accounting for assigned cash.
Provides prompt, efficient and friendly service to Bank's customers.
Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank's other related products and services.
Makes out bound calls to new and existing customers to maintain contact and satisfy servicing needs.
In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only.
Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff, grade 7 only.
Other
Responsibilities:
Assists other branch staff members when necessary.
Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses.
Assists in processing ATM (including balancing machine) and Night Drop.
As assigned approves daily reports.
As assigned may sign various management reports.
May have and be assigned over draft authority.
Maintains a current understanding of Bank procedures and policies.
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act.
Performs other work-related duties as assigned.
Education, Experience, And Other Skills Required:
High school diploma or GED required, unless age 18.
Previous experience in a teller role required.
Ability to lead and direct others.
Knowledge of all phases of branch operations preferred.
Knowledge of all Bank's products and services.
Excellent verbal and written communication skills.
Ability to utilize personal computers and Windows based programs.
Physical Requirements:
May be required to lift up to 25 pounds.
Company Profile
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ:TCBK) headquartered in Chico, California, providing a unique brand of customer Service with Solutions available in traditional stand-alone and in-store bank branches in communities throughout Northern and Central California.
The Bank provides an extensive and competitive breadth of consumer, small business and commercial banking financial services, along with convenient around-the-clock ATM, online and mobile banking access.
Tri Counties Bank has remained strong and profitable through a top-down commitment to its core values, sound business principles and responsible lending practices.
Our success is also based on our involvement in the communities we serve. The personal touch comes naturally to Tri Counties Bankers. You may recognize us at business, school and non-profit events, baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams.
Tri Counties Bank is an equal opportunity employer including veterans and individuals with disabilities.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Branch: Redding Hilltop
Grade: 6
Position
Summary: The Customer Services Representative promotes and sells all retail Bank products and services to new and existing customers. Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
Major
Responsibilities:
Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners.
Meets sales goals as assigned.
Maintains accurate sales records and regularly reviews sales results with Branch Manager.
Prepares for and participates actively and constructively in branch sales meetings.
Prepares necessary documentation from the sale of products and services and inputs data.
Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed.
Accounts for all assigned cash, balances cash drawer and maintains drawer within limits.
Assists in all activities related to branch operations and teller functions.
Other
Responsibilities:
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act.
Assists other branch team members in non-primary assigned duties whenever necessary.
Maintains a current understanding of Bank policies and procedures.
Performs other work-related duties as assigned.
Education, Experience And Other Skills Required:
High school diploma or GED required, unless age 18.
Effective verbal and written communication skills.
Ability to utilize personal computers and Windows driven programs.
Effective selling and cross-selling skills.
Able to successfully complete Bank product and sales training courses and appropriate certifications.
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).
Physical Requirements:
May be required to lift up to 25 pounds.
Position Title: Senior Teller
Branch: Redding Hilltop
Grade: 6, 7
Position
Summary: The Senior Teller serves branches in a broad-based, overall utility type role. Participates in, as well as directs, customer sales and service activities under the direction of the Assistant Branch Manager. Acts as lead teller, responsible for teller line activities and activities which support sales referrals to the platform staff.
Major
Responsibilities:
Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager.
Meets referral goals as assigned.
Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members.
Ensures that cash and security procedures are followed accounting for assigned cash.
Provides prompt, efficient and friendly service to Bank's customers.
Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank's other related products and services.
Makes out bound calls to new and existing customers to maintain contact and satisfy servicing needs.
In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only.
Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff, grade 7 only.
Other
Responsibilities:
Assists other branch staff members when necessary.
Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses.
Assists in processing ATM (including balancing machine) and Night Drop.
As assigned approves daily reports.
As assigned may sign various management reports.
May have and be assigned over draft authority.
Maintains a current understanding of Bank procedures and policies.
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act.
Performs other work-related duties as assigned.
Education, Experience, And Other Skills Required:
High school diploma or GED required, unless age 18.
Previous experience in a teller role required.
Ability to lead and direct others.
Knowledge of all phases of branch operations preferred.
Knowledge of all Bank's products and services.
Excellent verbal and written communication skills.
Ability to utilize personal computers and Windows based programs.
Physical Requirements:
May be required to lift up to 25 pounds.
Company Profile
Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ:TCBK) headquartered in Chico, California, providing a unique brand of customer Service with Solutions available in traditional stand-alone and in-store bank branches in communities throughout Northern and Central California.
The Bank provides an extensive and competitive breadth of consumer, small business and commercial banking financial services, along with convenient around-the-clock ATM, online and mobile banking access.
Tri Counties Bank has remained strong and profitable through a top-down commitment to its core values, sound business principles and responsible lending practices.
Our success is also based on our involvement in the communities we serve. The personal touch comes naturally to Tri Counties Bankers. You may recognize us at business, school and non-profit events, baseball games and local eateries, skiing in the mountains, boating on the lakes, and fishing the local streams.
Tri Counties Bank is an equal opportunity employer including veterans and individuals with disabilities.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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