Telephone Communications Technician
Redding, CA Redding, CA Full-time Full-time $55,860 - $71,304 a year $55,860 - $71,304 a year 10 hours ago 10 hours ago 10 hours ago CURRENT VACANCY IS WITHIN THE SHASTA COUNTY DEPARTMENT OF INFORMATION TECHNOLOGY ORAL EXAM IS TENTATIVELY SCHEDULED FOR NOVEMBER 2023 SEE SPECIAL REQUIREMENT SECTION REGARDING POSSESSION OF A VALID DRIVER'S LICENSE RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED FINAL FILING DATE:
OCTOBER 30, 2023 AT 5:
00 PM SALARY INFORMATION $4,655 - $5,942 APPROXIMATE MONTHLY / $26.
86 - $34.
28 APPROXIMATE HOURLY Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases Please visit https:
//www.
shastacounty.
gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.
With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT Information Technology provides electronic data processing services to County departments including systems development and maintenance, computer programming, network management, computer operations, and personal computer support.
Information Technology also assists departments with the selection and acquisition of their computer systems and personal computers.
All telephone, voice mail, and related telecommunication equipment is installed, maintained, and upgraded by this department.
ABOUT THE POSITION The telephone Communications Technician works under the supervision of an IT Supervisor and is responsible for installing, maintaining, and repairing telephone communications equipment.
DISTINGUISHING CHARACTERISTICS The Telephone Communications Technician works under the supervision of the IT Supervisor and is responsible for installing, maintaining and repairing telephone communications equipment.
EXAMPLES OF ESSENTIAL DUTIES Install and repair single-line and multi-line telephone sets and associated equipment, paging systems.
Pre-wire buildings for voice and data.
Receive repair and installation requests for telephone systems.
Work alone to meet daily demands of telephone workload in a timely manner.
Assist in the design of telephone systems to meet user department needs and requirements.
TYPICAL QUALIFICATIONS Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of:
Principles and procedures of installing, maintaining, repairing, operating, and testing of 1A2 KTS, Electronic KTX, Centrex, paging systems and private 2-line and 4-line telephone communications systems; telephone testing; Repair equipment; Reading floor plans and blueprints, Federal Communication Commission Rules and Regulations relating to telephone communications.
Ability to:
Install, remove ,and repair a wide variety of telephone systems and equipment; plan effective and economical uses of telephone communications; read floor plans and blueprints to accurately pre-wire; perform basic accounting procedures; understand and interpret applicable federal and state communication regulations.
The above employment standards are typically attained with three (3) years of experience installing and maintaining modern telephone systems and equipment.
SPECIAL REQUIREMENT Possession of an appropriate California driver's license and an acceptable driving record according to County policy.
SUPPLEMENTAL QUESTIONS Responses to the following must be submitted with a completed application.
How many years of experience do you have supporting Centrex, analog, Voicemail, and/or ISDN related technologies? If none, type N/A.
Please describe the experience or education you have supporting Centrex, analog, Voicemail and/or ISDN related technologies? If none, type N/A.
What is the size of the largest organization you have supported? If none, type N/A.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee occasionally is required to sit.
The employee is frequently required to stand and walk, and regularly climbs ladders.
The employee must frequently lift and/or move up to 50 pounds, use hands and fingers to operate tools, and have vision capable of distinguishing colored wires.
Work often occurs in tight places that are dirty in which the employee may have to crawl.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employee needs to be able to handle multiple tasks with shifting priorities.
OTHER CONSIDERATIONS All new employees are required to have their paycheck directly deposited to a bank account.
Some positions may require a valid California driver's license and acceptable driving record according to County policy.
Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints).
An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application.
Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position.
The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
Shasta County participates in E-Verify.
For more information visit https:
//www.
e-verify.
gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.
pdf (Download PDF reader).
If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
Positions in this classification are covered by a collective bargaining agreement between the County and the Trades and Crafts Unit (TEAM) - Teamsters Unit.
Employees in this classification are covered under the CalPERS retirement program.
Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas:
(1) 2% at 55, (2) 2% at 60, or (3) 2% at 62.
An employee in this classification will also contribute up to 9.
5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws.
Please visit our employees benefit page at https:
//www.
shastacounty.
gov/personnel/page/employee-benefits for additional information regarding benefits and CalPERS coverage information.
The provisions in this flyer and on the County's website are for information purposes only.
To the extent the provisions of the flyer or the County's website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES Shasta County Personnel will accept applications and responses to the supplemental questions until 5:
00 p.
m.
, on October 30, 2023.
A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application.
It is not acceptable to complete the application with statements such as, Refer to Resume and/or Cover Letter, or See Attached Resume and/or Cover Letter the employment application must be completed in its entirety prior to submission.
Incomplete applications will not be processed.
Closing date postmarks or faxes will NOT be accepted.
This recruitment will establish a list that may or may not be used by other departments.
Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination.
Meeting the announced requirements does not guarantee inclusion into the selection process.
Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit:
Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score.
To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.
) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at www.
ShastaCountyCareers.
com or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities.
Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin.
Shasta County does not discriminate on the basis of disability.
If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Shasta County Personnel 1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515.
Estimated Salary: $20 to $28 per hour based on qualifications.
OCTOBER 30, 2023 AT 5:
00 PM SALARY INFORMATION $4,655 - $5,942 APPROXIMATE MONTHLY / $26.
86 - $34.
28 APPROXIMATE HOURLY Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases Please visit https:
//www.
shastacounty.
gov/personnel/page/labor-agreements-mous.
ABOUT SHASTA COUNTY Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.
With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.
ABOUT THE DEPARTMENT Information Technology provides electronic data processing services to County departments including systems development and maintenance, computer programming, network management, computer operations, and personal computer support.
Information Technology also assists departments with the selection and acquisition of their computer systems and personal computers.
All telephone, voice mail, and related telecommunication equipment is installed, maintained, and upgraded by this department.
ABOUT THE POSITION The telephone Communications Technician works under the supervision of an IT Supervisor and is responsible for installing, maintaining, and repairing telephone communications equipment.
DISTINGUISHING CHARACTERISTICS The Telephone Communications Technician works under the supervision of the IT Supervisor and is responsible for installing, maintaining and repairing telephone communications equipment.
EXAMPLES OF ESSENTIAL DUTIES Install and repair single-line and multi-line telephone sets and associated equipment, paging systems.
Pre-wire buildings for voice and data.
Receive repair and installation requests for telephone systems.
Work alone to meet daily demands of telephone workload in a timely manner.
Assist in the design of telephone systems to meet user department needs and requirements.
TYPICAL QUALIFICATIONS Any combination of education and experience sufficient to directly demonstrate possession and application of the following:
Knowledge of:
Principles and procedures of installing, maintaining, repairing, operating, and testing of 1A2 KTS, Electronic KTX, Centrex, paging systems and private 2-line and 4-line telephone communications systems; telephone testing; Repair equipment; Reading floor plans and blueprints, Federal Communication Commission Rules and Regulations relating to telephone communications.
Ability to:
Install, remove ,and repair a wide variety of telephone systems and equipment; plan effective and economical uses of telephone communications; read floor plans and blueprints to accurately pre-wire; perform basic accounting procedures; understand and interpret applicable federal and state communication regulations.
The above employment standards are typically attained with three (3) years of experience installing and maintaining modern telephone systems and equipment.
SPECIAL REQUIREMENT Possession of an appropriate California driver's license and an acceptable driving record according to County policy.
SUPPLEMENTAL QUESTIONS Responses to the following must be submitted with a completed application.
How many years of experience do you have supporting Centrex, analog, Voicemail, and/or ISDN related technologies? If none, type N/A.
Please describe the experience or education you have supporting Centrex, analog, Voicemail and/or ISDN related technologies? If none, type N/A.
What is the size of the largest organization you have supported? If none, type N/A.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee occasionally is required to sit.
The employee is frequently required to stand and walk, and regularly climbs ladders.
The employee must frequently lift and/or move up to 50 pounds, use hands and fingers to operate tools, and have vision capable of distinguishing colored wires.
Work often occurs in tight places that are dirty in which the employee may have to crawl.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employee needs to be able to handle multiple tasks with shifting priorities.
OTHER CONSIDERATIONS All new employees are required to have their paycheck directly deposited to a bank account.
Some positions may require a valid California driver's license and acceptable driving record according to County policy.
Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints).
An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application.
Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position.
The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered.
Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing.
Shasta County participates in E-Verify.
For more information visit https:
//www.
e-verify.
gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.
pdf (Download PDF reader).
If you do not have internet access, contact Personnel at (530) 225-5515 to request a flyer.
In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
Positions in this classification are covered by a collective bargaining agreement between the County and the Trades and Crafts Unit (TEAM) - Teamsters Unit.
Employees in this classification are covered under the CalPERS retirement program.
Depending on the provisions of the California Public Employees' Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas:
(1) 2% at 55, (2) 2% at 60, or (3) 2% at 62.
An employee in this classification will also contribute up to 9.
5% his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws.
Please visit our employees benefit page at https:
//www.
shastacounty.
gov/personnel/page/employee-benefits for additional information regarding benefits and CalPERS coverage information.
The provisions in this flyer and on the County's website are for information purposes only.
To the extent the provisions of the flyer or the County's website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.
APPLICATION AND SELECTION PROCEDURES Shasta County Personnel will accept applications and responses to the supplemental questions until 5:
00 p.
m.
, on October 30, 2023.
A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application.
It is not acceptable to complete the application with statements such as, Refer to Resume and/or Cover Letter, or See Attached Resume and/or Cover Letter the employment application must be completed in its entirety prior to submission.
Incomplete applications will not be processed.
Closing date postmarks or faxes will NOT be accepted.
This recruitment will establish a list that may or may not be used by other departments.
Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination.
Meeting the announced requirements does not guarantee inclusion into the selection process.
Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans' Credit:
Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score.
To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.
) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at www.
ShastaCountyCareers.
com or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities.
Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin.
Shasta County does not discriminate on the basis of disability.
If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Shasta County Personnel 1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515.
Estimated Salary: $20 to $28 per hour based on qualifications.
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