Full-time, Remote Answering Service Representative
Redding, CA Redding, CA Full-time Full-time From $13.
50 an hour From $13.
50 an hour 2 days ago 2 days ago 2 days ago Description Access Point has an exciting opportunity for multiple Answering Service Representative to join our team.
The Answering Service Representative position is work from home, full-time- including weekends and holidays.
Compensation starts at $13.
50/hour, plus benefits.
This is an overnight position.
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier.
Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.
We believe that success is achieved through talented people.
We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
We are always looking for people inspired to help us in our mission.
If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.
Summary:
Responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service.
The Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages
Essential Functions:
Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller's needs Ability to utilize and maneuver several different software systems to resolve customer inquiries Accurately document caller information and navigate scripts using active listening skills Meet specified goals and objectives as assigned by management on a regular basis Provide exceptional customer service to all clients Maintain confidentiality of account information at all times Escalate any problems that may arise Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct Maintain awareness of and actively participate in the Corporate Compliance Program Assist with other projects as assigned by management
Knowledge/Skills/Abilities:
Positive attitude and ability to work well with others Excellent communication skills Professional, articulate voice Ability to multi-task in several computer applications while holding a conversation with a customer Enjoy working in a fast-paced environment while maintaining a professional attitude Limited restrictions on availability, must be able to work weekends and holidays.
Qualifications Education:
High School Diploma/GED- required
Experience:
Six months of call center experience/customer service skills preferred Basic Healthcare knowledge preferred Fluent in Spanish preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
50 an hour From $13.
50 an hour 2 days ago 2 days ago 2 days ago Description Access Point has an exciting opportunity for multiple Answering Service Representative to join our team.
The Answering Service Representative position is work from home, full-time- including weekends and holidays.
Compensation starts at $13.
50/hour, plus benefits.
This is an overnight position.
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier.
Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.
We believe that success is achieved through talented people.
We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
We are always looking for people inspired to help us in our mission.
If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.
Summary:
Responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service.
The Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages
Essential Functions:
Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller's needs Ability to utilize and maneuver several different software systems to resolve customer inquiries Accurately document caller information and navigate scripts using active listening skills Meet specified goals and objectives as assigned by management on a regular basis Provide exceptional customer service to all clients Maintain confidentiality of account information at all times Escalate any problems that may arise Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct Maintain awareness of and actively participate in the Corporate Compliance Program Assist with other projects as assigned by management
Knowledge/Skills/Abilities:
Positive attitude and ability to work well with others Excellent communication skills Professional, articulate voice Ability to multi-task in several computer applications while holding a conversation with a customer Enjoy working in a fast-paced environment while maintaining a professional attitude Limited restrictions on availability, must be able to work weekends and holidays.
Qualifications Education:
High School Diploma/GED- required
Experience:
Six months of call center experience/customer service skills preferred Basic Healthcare knowledge preferred Fluent in Spanish preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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