Electric Program Supervisor-Customer Service
Redding, CA Redding, CA Full-time Full-time $122,688 - $159,504 a year $122,688 - $159,504 a year 9 days ago 9 days ago 9 days ago Description Welcome to Redding Electric Utility! At REU, we believe successful teams follow the Humble, Hungry, and Smart motto.
As an organization, being Humble means valuing all our employees' contributions as we find the best ways to serve our community.
Being Hungry means providing the best service possible and challenging ourselves to go above and beyond every day as we work to meet and exceed our goals.
The ability to collaborate and adapt to the needs of our teams and community is a Smart way to garner results that positively impact our city.
If you embrace these core values, you are encouraged to apply for a rewarding career with REU.
Our mission is simple:
to improve public safety and provide reliable, cost-effective services for the people and businesses in Redding, California.
Our employees are vital to our success as a publicly-owned utility in this mission.
We value the diverse range of skills and talents it takes to deliver excellent service to our community.
We invest in and empower our employees through our commitment to continued professional development opportunities in a supportive and collaborative environment.
Please consider one of the great career opportunities available at REU! The City of Redding Electric Utility is establishing an eligibility list to fill a full-time Electric Program Supervisor-Customer Service vacancy in the Customer Services Group, as well as subsequent vacancies that occur during the life of the list.
Redding Electric Utility (REU) is seeking a highly qualified and motivated individual to provide supervision and leadership to staff.
This supervisory position will provide operational oversight of the collection of revenue for services provided by the City Utilities and associated functions, including customer call and walk-in centers and the billing office.
We are looking for someone to Provide supervision, coaching, evaluation, and training of assigned staff.
Provide daily operational oversight to the collection of revenue for all City utilities.
This includes daily oversight of the Division's walk-in and call centers and back-office billing.
Evaluate and oversee the use of existing technologies within the Division.
Oversee the work involved in resolving customer concerns related to utility billing.
Coordinate the work of assigned staff by establishing and implementing procedures for quality control and efficiency Qualifications we're looking for Knowledge of all aspects of operational oversight of the collection of revenue for services provided by the City Utilities and associated functions, including customer call and walk-in centers, and billing office within the Customer Services Division Knowledge of technology systems, solutions, and requirements Knowledge of report writing Knowledge of bid specifications preparation Ability to interact effectively with the public, customers, vendors, and other staff Ability to research, analyze and determine the most effective development environment and technology platform Ability to understand and fully leverage all staff and technology resources Ability to provide professional leadership and direction in all areas of assigned responsibility Ability to plan and implement business process/program solutions Education, Experience, and Special Requirements:
Any combination of training, experience or education that provides the required knowledge, skills, and abilities is qualifying.
Typical education would include a bachelor's degree from an accredited college or university, or equivalent, in Business Administration, Public Administration, Finance, or a related field and three years of relevant supervisory experience; OR high school diploma or equivalent, and seven years of relevant experience in the operational and revenue related activities of the utility customer service industry, three years of which include supervisory experience.
Must possess the appropriate California driver's license, or the ability to acquire one within ten days of appointment.
What to expect from the Application and Exam Process You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application.
Email correspondence may go to your spam or junk mail folder.
Examination Process:
An oral board examination will be administered.
This recruitment will be establishing an eligibility list that will be used to fill current and future vacancies.
Selection Process:
Final appointment is contingent upon:
Positive past employment references Passing a city paid fingerprint criminal check (applicants 18 and older) Veteran's Credit:
Applicants who attach a copy of the DD-214 to their application indicating Honorable Discharge from military service and receive a passing score on the examination process will have two (2) additional points added to their final examination score.
The City of Redding adheres to Cal/OSHA COVID-19 requirements.
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER NOTE:
This is a summary of benefits and is provided as a courtesy.
For specific benefit information, refer to the labor agreements (MOUs) of each bargaining unit.
To view the Employment and Benefit Policies for Unrepresented Employees, click here.
THESE BENEFITS DO NOT APPLY TO EXTRA-HELP EMPLOYEES OR PART-TIME EMPLOYEES.
Holidays:
An average of thirteen and a half per year.
Fire Association covered employees receive a payment in lieu of holidays.
Holiday compensation for Redding Peace Officers Association and Redding Police Managers Association employees has been converted to base pay.
Vacation:
Two weeks per year up to the fourth year of service, three weeks up to nine years of service, three and a half weeks up to fourteen years of service, four weeks up to nineteen years of service, four and a half weeks up to twenty-four years of service, five weeks after twenty-four years of service.
For accrual rates for Fire Department shift employees, refer to MOU.
Part-time and temporary employees may be eligible for some vacation/paid time off benefits.
Sick Leave:
Twelve working days of sick leave are accrued each year.
Unused sick leave may be credited toward retirement.
For accrual rates for Fire Department shift employees, refer to MOU.
Health Insurance:
Excellent medical, dental, vision, and life for employee and dependent, and long-term disability for employees.
Retirement:
Full-time employees are covered by CalPERS (formula is dependent on hire date and member status in CalPERS) and are not covered under the Social Security System.
Administrative Leave:
Management positions are eligible to receive 40 hours of administrative leave per calendar year as authorized by the department director; additional leave up to 40 hours may be granted by the City Manager.
Deferred Compensation Plans:
Available for interested employees.
Union Dues:
Job classifications in the unrepresented group do not pay union dues.
Part-Time Retirement Benefit Program:
Part-time, seasonal, and full-time temporary employees either participate in the Social Security System or the PARS Alternate Retirement System depending upon bargaining unit assignment.
SDI:
Unrepresented positions do not participate in SDI.
IMPORTANT NOTES:
Benefits described herein do not represent a contract and may be changed without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
As an organization, being Humble means valuing all our employees' contributions as we find the best ways to serve our community.
Being Hungry means providing the best service possible and challenging ourselves to go above and beyond every day as we work to meet and exceed our goals.
The ability to collaborate and adapt to the needs of our teams and community is a Smart way to garner results that positively impact our city.
If you embrace these core values, you are encouraged to apply for a rewarding career with REU.
Our mission is simple:
to improve public safety and provide reliable, cost-effective services for the people and businesses in Redding, California.
Our employees are vital to our success as a publicly-owned utility in this mission.
We value the diverse range of skills and talents it takes to deliver excellent service to our community.
We invest in and empower our employees through our commitment to continued professional development opportunities in a supportive and collaborative environment.
Please consider one of the great career opportunities available at REU! The City of Redding Electric Utility is establishing an eligibility list to fill a full-time Electric Program Supervisor-Customer Service vacancy in the Customer Services Group, as well as subsequent vacancies that occur during the life of the list.
Redding Electric Utility (REU) is seeking a highly qualified and motivated individual to provide supervision and leadership to staff.
This supervisory position will provide operational oversight of the collection of revenue for services provided by the City Utilities and associated functions, including customer call and walk-in centers and the billing office.
We are looking for someone to Provide supervision, coaching, evaluation, and training of assigned staff.
Provide daily operational oversight to the collection of revenue for all City utilities.
This includes daily oversight of the Division's walk-in and call centers and back-office billing.
Evaluate and oversee the use of existing technologies within the Division.
Oversee the work involved in resolving customer concerns related to utility billing.
Coordinate the work of assigned staff by establishing and implementing procedures for quality control and efficiency Qualifications we're looking for Knowledge of all aspects of operational oversight of the collection of revenue for services provided by the City Utilities and associated functions, including customer call and walk-in centers, and billing office within the Customer Services Division Knowledge of technology systems, solutions, and requirements Knowledge of report writing Knowledge of bid specifications preparation Ability to interact effectively with the public, customers, vendors, and other staff Ability to research, analyze and determine the most effective development environment and technology platform Ability to understand and fully leverage all staff and technology resources Ability to provide professional leadership and direction in all areas of assigned responsibility Ability to plan and implement business process/program solutions Education, Experience, and Special Requirements:
Any combination of training, experience or education that provides the required knowledge, skills, and abilities is qualifying.
Typical education would include a bachelor's degree from an accredited college or university, or equivalent, in Business Administration, Public Administration, Finance, or a related field and three years of relevant supervisory experience; OR high school diploma or equivalent, and seven years of relevant experience in the operational and revenue related activities of the utility customer service industry, three years of which include supervisory experience.
Must possess the appropriate California driver's license, or the ability to acquire one within ten days of appointment.
What to expect from the Application and Exam Process You will receive notifications pertaining to this recruitment at the e-mail address and text message number provided on your application.
Email correspondence may go to your spam or junk mail folder.
Examination Process:
An oral board examination will be administered.
This recruitment will be establishing an eligibility list that will be used to fill current and future vacancies.
Selection Process:
Final appointment is contingent upon:
Positive past employment references Passing a city paid fingerprint criminal check (applicants 18 and older) Veteran's Credit:
Applicants who attach a copy of the DD-214 to their application indicating Honorable Discharge from military service and receive a passing score on the examination process will have two (2) additional points added to their final examination score.
The City of Redding adheres to Cal/OSHA COVID-19 requirements.
AN EQUAL OPPORTUNITY/FEDERAL AFFIRMATIVE ACTION EMPLOYER NOTE:
This is a summary of benefits and is provided as a courtesy.
For specific benefit information, refer to the labor agreements (MOUs) of each bargaining unit.
To view the Employment and Benefit Policies for Unrepresented Employees, click here.
THESE BENEFITS DO NOT APPLY TO EXTRA-HELP EMPLOYEES OR PART-TIME EMPLOYEES.
Holidays:
An average of thirteen and a half per year.
Fire Association covered employees receive a payment in lieu of holidays.
Holiday compensation for Redding Peace Officers Association and Redding Police Managers Association employees has been converted to base pay.
Vacation:
Two weeks per year up to the fourth year of service, three weeks up to nine years of service, three and a half weeks up to fourteen years of service, four weeks up to nineteen years of service, four and a half weeks up to twenty-four years of service, five weeks after twenty-four years of service.
For accrual rates for Fire Department shift employees, refer to MOU.
Part-time and temporary employees may be eligible for some vacation/paid time off benefits.
Sick Leave:
Twelve working days of sick leave are accrued each year.
Unused sick leave may be credited toward retirement.
For accrual rates for Fire Department shift employees, refer to MOU.
Health Insurance:
Excellent medical, dental, vision, and life for employee and dependent, and long-term disability for employees.
Retirement:
Full-time employees are covered by CalPERS (formula is dependent on hire date and member status in CalPERS) and are not covered under the Social Security System.
Administrative Leave:
Management positions are eligible to receive 40 hours of administrative leave per calendar year as authorized by the department director; additional leave up to 40 hours may be granted by the City Manager.
Deferred Compensation Plans:
Available for interested employees.
Union Dues:
Job classifications in the unrepresented group do not pay union dues.
Part-Time Retirement Benefit Program:
Part-time, seasonal, and full-time temporary employees either participate in the Social Security System or the PARS Alternate Retirement System depending upon bargaining unit assignment.
SDI:
Unrepresented positions do not participate in SDI.
IMPORTANT NOTES:
Benefits described herein do not represent a contract and may be changed without notice.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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