Customer Service - Jobtracks (Redding, CA)
Company Description About JobTracks:
Job Description TITLE:
Telephone Sales Associate DESCRIPTION:
PRIMARY DUTIES AND
Responsibilities:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues throu gh management communications, meetings, client focus groups, and formal training.
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Prepare complete and accurate work and update customer file.
Participate in activities designed to improve customer satisfaction and business performance.
Update customer records.
EDUCATION AND
Experience:
High school diploma or equivalent experience.
One year of customer service sales experience preferred.
Strong communication, multi-tasking, negotiation skills required.
Strong computer navigation skills and PC Knowledge Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes and think conceptually.
Ability to learn.
Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail.
Willingness to rotate shifts, as needed CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment.
Position is primarily sedentary.
May stretch or stand at workstation for short periods at employee's option, as long as such ac tivity does not detract from the employee's work, or interfere with other employees.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description TITLE:
Telephone Sales Associate DESCRIPTION:
PRIMARY DUTIES AND
Responsibilities:
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues throu gh management communications, meetings, client focus groups, and formal training.
Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call.
Place and/or receive customer inquiries that may require deviation from a script or sales flow process.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Prepare complete and accurate work and update customer file.
Participate in activities designed to improve customer satisfaction and business performance.
Update customer records.
EDUCATION AND
Experience:
High school diploma or equivalent experience.
One year of customer service sales experience preferred.
Strong communication, multi-tasking, negotiation skills required.
Strong computer navigation skills and PC Knowledge Ability to remain calm under pressure and work in a concise, clear and focused manner Must be flexible with the ability to adapt to changes and think conceptually.
Ability to learn.
Tolerance for repetitive work in a fast paced environment Ability to work as a team member, as well as independently Dependable with proficient attention to detail.
Willingness to rotate shifts, as needed CALL CENTER ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:
Ability to perform light hand activity work at a computer/telephone station in an office environment.
Position is primarily sedentary.
May stretch or stand at workstation for short periods at employee's option, as long as such ac tivity does not detract from the employee's work, or interfere with other employees.
Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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